What is the EAP?

EAP = Employee Assistance Program = „Mitarbeiter-Unterstützungs-Programm“

An Employee Assistance Program (EAP) is a confidential, short-term counselling service that employers pay for and is free to employees. Counselling services provided by an EAP help employees manage life-stressors of all kinds with the goal to improve the employee’s well-being.

ISTA’s employee assistance program, offered by the EAP-Institut in Vienna, provides access to a network of experts to help with life concerns. A crisis service service is available outside office hours. If you would like assistance with professional, personal or health issues, this counselling service is here for you.

More information:

How can I contact the EAP-Institut?

• Landline: 02252 820023 (workdays 8:00-20:00)
• Crisis hotline: 0800 202 506 (workdays 20:00-8:00; weekends and holidays 24hrs)
  • In case of risk of endangerment of self or others
  • In case of real danger
  • In the event of a death in the family or in the immediate work environment
• E-Mail: info@eap-institut.at
• Chat: via EAP-Institut app (free of charge in Play Store or App Store)
  • Login: IST
  • Password: IST2009!

You only need to tell them that you work at ISTA (or that you are a first degree relative of someone working at ISTA). You do not even have to tell them your name, if you do not feel like it. ISTA will NOT be informed that you contacted them.

For which topics can I contact the EAP-Institut?

Some of the topics they can help you with …

What kind of support can I expect?

• Face-to-face or online advise (in German and English, other languages on demand)
• Telephone counselling and crisis hotline
• Counselling via chat and EAP-health-app
• Research in family matters

The counselling is …

• anonymous, i.e. ISTA will not be told which employees contacted the EAP-Institut.
• free of charge
• available 24/7

… and is done by …

• Psychosocial counsellors
• Psychologists or health psychologists
• Psychotherapists
• Graduate or social pedagogues
• Mediators

Who can make use of the EAP?

All ISTA employees and their relatives living in the same household & first degree relatives.

When and how can I contact the EAP-Institut?

The service is available 24/7 – outside office hours only available for crisis situations.
Per issue you are entitled to 5 sessions per year.

Preventive: for support via coaching and consultancy BEFORE overload occurs
In acute cases: when stress is already noticeable

For any questions, please contact the EDI Office